KNOWLEDGE BASE
top FAQs asked by students
questions
BRANCHES
- How to use groups in branches in the Legacy interface
- Why can't users see the branch in their preferred language in the Legacy interface?
- How to work with branches in the Legacy interface
- How to use branches for multi-purpose training in the Legacy interface
- What are the branch naming restrictions in the Legacy interface
- How to set a limit for branch members in the Legacy interface
- How to change the default user type of a branch in the Legacy interface
- How to switch from the main portal to a branch domain in the Legacy interface
- How to clone a branch in the Legacy interface
CERTIFICATIONS
- How to re-assign courses to users before a certification expires in the Legacy interface
- How to email the certificates to the users in the Legacy interface
- How to choose a specific date for the certificate expiration in the Legacy interface
- How to work with certifications in the Legacy interface
- How to add your logo to a custom certificate in the Legacy interface
- How to create certificates in landscape or portrait format in the Legacy interface
- How to update the issued certificates when you change the current certification duration in the Legacy interface
- How to let users share their certifications on LinkedIn in the Legacy interface
COMPLIANCE
- How we protect our customers' data as a processor (EU Data Transfer Mechanism)
- How to make sure that your users accept your “Terms of Service” in the Legacy interface
- TalentLMS and compliance with the WCAG, WCAG 2.0, WAI, Section 508, and ADA accessibility standards
- How TalentLMS complies with 21 CFR Part 11
COMMUNICATION
- How to perform mass actions to messages in the Legacy interface
- How to send a message to all registered ILT session users in the Legacy interface
- How to work with discussions in the Legacy interface
- How to use discussions as course units in the Legacy interface
- How to attach files to your discussion topics in the Legacy interface
- How to send messages through your portal in the Legacy interface
CONTENT
- How to download assignment submissions in the Legacy interface
- How to add content to a course in the Legacy interface
- How to work with the supported eLearning protocols (SCORM 1.2, xAPI, and cmi5) in the Legacy interface
- How to create a new unit by drag-and-drop in the Legacy interface
- How to import and track cmi5 content in the Legacy interface
- How to create a video unit by capturing your screen in the Legacy interface
- How to create content by capturing video or audio in the Legacy interface
- How to select a video thumbnail for your uploaded videos in the Legacy interface
- How to import content from external web sources in the Legacy interface
- How to copy-paste text into the TalentLMS editor in the Legacy interface
- How to import PowerPoint presentations with audio and animation in the Legacy interface
- How to embed content in TalentLMS in the Legacy interface
- How to print an attendance sheet for ILT sessions in the Legacy interface
- How to see who has attended ILT sessions in the Legacy interface
- How to add captions to videos in the Legacy interface
- How to not allow the content to be edited in the Legacy interface
- Why your SCORM content cannot get completed in the Legacy interface
- Potential issue with latest Chrome browser and SCORM in the Legacy interface
- How to work with assignments in the Legacy interface
- How to view the learners’ assignment submissions in the Legacy interface
- How to view the assignments history in the Legacy interface
- How can users reply to an assignment with captured video or audio in the Legacy interface
- How can users reply to an assignment with screen recording in the Legacy interface
- How to reset or manually complete specific content units for a user in the Legacy interface
- How to activate the playback speed handler for your videos in the Legacy interface
- How to see a user’s previous attempts at the same assignment in the Legacy interface
- How to create an Instructor-Led Training (ILT) unit in the Legacy interface
- How to create multi-day sessions in ILT units in the Legacy interface
- How to assign multiple users to an ILT session in the Legacy interface
- How to grade multiple participants of an ILT session at once in the Legacy interface
COURSES
- How to use Sections in a course in the Legacy interface
- How to add a start date to a course in the Legacy interface
- How to adjust the course capacity in the Legacy interface
- How to hide branch courses from the main catalog in the Legacy interface
- How to create categories in the Legacy interface
- How to create a new course in the Legacy interface
- How to add users to courses in the Legacy interface
- How to upload a video as a course preview in the Legacy interface
- How to clone courses and units in the Legacy interface
- How to assign courses to users upon registration in the Legacy interface
- How sorting works for courses in the Legacy interface
- How to use TalentLMS for compliance training in the Legacy interface
- How to set completion rules for courses in the Legacy interface
- How to change the score-calculating method for a specific course in the Legacy interface
- How to set prerequisites for a course in the Legacy interface
- How to work with time limits and expired courses in the Legacy interface
- How to change the expiration date of a course for specific users in the Legacy interface
- How to activate the course summary page in the Legacy interface
- How to import a course created and published with Lectora into TalentLMS Legacy interface
- How to publish your Adobe Captivate project to TalentLMS
- When does a course have the indication "Try it for free" in the Legacy interface
- Why a user that has completed a course isn’t included in the reports in the Legacy interface
- Why you can't review the unit completion questions in the Legacy interface
- How to add smart tags to content in the Legacy interface
- How to add custom fields to course profiles in the Legacy interface
- How to let users rate their courses in the Legacy interface
- How to use your courses to create a “learning library” in the Legacy interface
- How to perform mass actions on courses in the Legacy interface
- How to unenroll all users from a course at once in the Legacy interface
- How to add a course to all branches or groups at once in the Legacy interface
COURSE STORE
- Course creation guide for the Course Store in the Legacy interface
- How to add the TalentLibrary™ courses to your portal in the Legacy interface
- How the Course Store works
- How to manage your TalentLibrary™ courses in the Legacy interface
- How to purchase courses offered by external providers in the Legacy interface
- How to submit your courses to our course store in the Legacy interface
CUSTOMIZATION
- How to customize the homepage of a branch in the Legacy interface
- How to add different sections on Custom Home Pages in the Legacy interface
- How to white label your TalentLMS portal in the Legacy interface
- How to customize your homepage in the Legacy interface
- How to add custom pages to your homepage without replacing the default landing page in the Legacy interface
- A guide to the TalentLMS code editor in the Legacy interface
- How to modify your themes with CSS in the Legacy interface
- How to change the default unit font with custom CSS in the Legacy interface
- How to find the CSS styles of a specific page element in the Legacy interface
- How to add JavaScript to your theme in the Legacy interface
- How to customize the course completion pop-up with JavaScript in the Legacy interface
- How to add Google Analytics to your TalentLMS portal in the Legacy interface
E-COMMERCE
- How to track payments in the Legacy interface
- How to set up your PayPal payment gateway in the Legacy interface
- How to set up your Stripe payment gateway in the Legacy interface
- How to handle off-site payments in the Legacy interface
- How to work with subscriptions in the Legacy interface
- How to offer your users a free trial subscription in the Legacy interface
- Why is your course displayed as “free” in the Legacy interface although it has a price
- How to work with discounts in the Legacy interface
- How to work with coupons in the Legacy interface
- How can users download their invoices in the Legacy interface
- Why don’t payments through PayPal work as expected in the Legacy interface
- How to change the Stripe account connected to TalentLMS in the Legacy interface
- How to deal with users that don’t purchase any courses in the Legacy interface
EVENTS ENGINE
- How to exclude courses from reminders in the Legacy interface
- How to mass delete all pending notifications in the Legacy interface
- How to send reminders for completing a course in the Legacy interface
- How to send notifications to specific users in the Legacy interface
- How to add your logo to the notifications in the Legacy interface
- How to work with notifications in the Legacy interface
- How to work with automations in the Legacy interface
- How to customize the default system emails in the Legacy interface
- How to trigger a custom action when users complete a specific course in the Legacy interface
- How to assign courses based on the learner’s score in a specific course in the Legacy interface
- What are the notifications triggered by ILT events in the Legacy interface
FILES
- How to organize your files with tags in the Legacy interface
- Upload limits in the Legacy interface
- How to share files with users in the Legacy interface
- How to add files to user profiles in the Legacy interface
- How to share a file with all the users of a branch or group in the Legacy interface
- How to import files from Google Drive in the Legacy interface
- How to import files from Dropbox in the Legacy interface
- What to do when you get a “This is not a valid SCORM file” error message in the Legacy interface
GAMIFICATION
- A guide to the TalentLMS Legacy interface gamification features
- How to configure the TalentLMS Legacy interface gamification features
- How to customize your badges in the Legacy interface
- How to change the default badge set of a branch in the Legacy interface
- How to view a user’s gamification report in the Legacy interface
- How to reset the gamification statistics of all your users or just the members of a group or branch in the Legacy interface
- How to reset the gamification statistics of a single user in the Legacy interface
- How to set the completion points awarded for a specific course in the Legacy interface
- How to change a user’s gamification points in the Legacy interface
GENERAL
- TalentLMS Legacy interface implementation guides
- TalentLMS Legacy interface Dictionary
- How to contact our support team in the Legacy interface
- How to work with the Course Catalog in the Legacy interface
- How to allow newly created users to set their own passwords in the Legacy interface
- How to apply filters in the Legacy interface
- Getting started with TalentLMS (Legacy interface)
- How to sign up to our ticketing support system
- A few things about our infrastructure and network architecture and topology
- Which browsers are supported by TalentLMS in the Legacy interface
- How to use the smart search feature in the Legacy interface
- How to work with groups in the Legacy interface
- What is the difference between groups and branches in the Legacy interface
- How to set up a web conference in the Legacy interface
- How to make someone else the account owner
- How to reset your password in the Legacy interface
- How to set up learning paths in the Legacy interface
- How to secure your copyrighted content in the Legacy interface
- How to access your calendar from other applications in the Legacy interface
- How to login as another user in the Legacy interface
- How to delete your TalentLMS portal
- How to restore deleted users and courses in the Legacy interface
- How to delete users and courses permanently in the Legacy interface
- Why is the "Sign up" option missing from the portal or branch log-in page in the Legacy interface?
IMPORTING
- How to save CSV files to UTF-8 format in the Legacy interface
- How to import/export data in the Legacy interface
- How to import/export data via an SFTP server in the Legacy interface
- How to import historical course completion data in the Legacy interface
- How to exclude multiple users from emails at once in the Legacy interface
INTEGRATIONS
- How to integrate TalentLMS with TalentHR in the Legacy interface
- How to integrate the TalentLMS Connector app for ADP in the Legacy interface
- How to integrate TalentLMS and the Salesforce Data Connector app in the Legacy interface
- How to integrate TalentLMS with Microsoft Teams in the Legacy interface
- How to integrate TalentLMS with Sage in the Legacy interface
- How to integrate TalentLMS with BambooHR in the Legacy interface
- Can I integrate my site with TalentLMS Legacy interface? Do you offer an API?
- How to use Postman to generate TalentLMS API code snippets in various programming languages
- How to integrate TalentLMS Legacy interface with WordPress and WooCommerce
- How to integrate TalentLMS Legacy interface with third-party applications through Zapier
- How to integrate the TalentLMS Salesforce Embedded app in the Legacy interface
- How to integrate TalentLMS with GoToMeeting/GoToWebinar/GoToTraining in the Legacy interface
- How to integrate TalentLMS with Zoom in the Legacy interface
- How to integrate TalentLMS with BigBlueButton in the Legacy interface
- How to integrate TalentLMS with Zendesk chat in the Legacy interface
- How to integrate TalentLMS with Shopify through the native app in the Legacy interface
- How to integrate Shopify and TalentLMS through Zapier in the Legacy interface
- How to integrate my TalentLMS portal with an external LRS in the Legacy interface
- How to integrate TalentLMS with Inspectlet in the Legacy interface
- How to integrate TalentLMS with Slack through Zapier in the Legacy interface
- How to set up Intercom identity verification in the Legacy interface
MOBILE APP
- Deep Linking on Mobile Apps
- How to check which course units are compatible with the TalentLMS mobile app
- How to enable the unit compatibility mode for the TalentLMS app
- How to install the TalentLMS Android app outside the Google Play store
- What are the recommended devices for using the TalentLMS app
- Which content types are supported by the TalentLMS mobile app
PRODUCT NEWS
- Release Notes June 2024
- Release Notes May 2024
- Release Notes April 2024
- Release Notes March 2024
- Release Notes February 2024
- Release Notes December 2023
- Release Notes November 2023
- Release Notes October 2023
- Release Notes September 2023
- Release Notes August 2023
- Release Notes June 2023
- Release Notes May 2023
- Release Notes April 2023
- Release Notes March 2023
- Release Notes January 2023
- Release Notes November 2022
- Release Notes October 2022
- Release Notes July 2022
- Release Notes March 2022
- Release Notes February 2022
- Release Notes November 2021
- Release Notes September 2021
- Release Notes July 2021
- Release Notes May 2021
- Release Notes March 2021
- Release Notes November 2020
- Release Notes July 2020
- Release Notes April 2020
- Release Notes December 2019
- Release Notes July 2019
REPORTS
- How to export the training matrix report in the Legacy interface
- How to export unit matrix reports in the Legacy interface
- How we capture the training time displayed in the Legacy interface
- How to edit SCORM reports for TalentLibrary courses in the Legacy interface
- How to work with the unit matrix report in the Legacy interface
- How to work with the training matrix report in the Legacy interface
- How to generate reports on your SCORM, xAPI, and cmi5 content in the Legacy interface
- What types of reports are available in the Legacy interface
- How to work with custom reports in the Legacy interface
- A guide to the portal infographic in the Legacy interface
- How to get reports on individual questions in SCORM 1.2 activities exported from Articulate Storyline in the Legacy interface
- How to schedule reports to be emailed to specific recipients in the Legacy interface
- How to create custom infographics in the Legacy interface
- How to work with the extended timeline in the Legacy interface
- Custom reports: Learning progress results examples in the Legacy interface
- How to export user reports in the Legacy interface
- How to export assignment results in the Legacy interface
- How to export test reports in the Legacy interface
- How to export course reports in the Legacy interface
- How to export survey reports in the Legacy interface
- How to view the infographic for a specific time interval in the Legacy interface
- How to clone a custom report in the Legacy interface
- How to see a group's / branch's course completion rate in the Legacy interface
- How to view the user's infographic in the Legacy interface
- How to view the time a user has spent on each course unit in the Legacy interface
- How to view and manage your scheduled reports in the Legacy interface
- How an Admin or an Instructor can view the micro-statistics in the Legacy interface
- How a learner can view the micro-statistics in the Legacy interface
- How to export the ILT reports in the Legacy interface
SINGLE SIGN ON (SSO)
- How to configure SSO with Salesforce as a SAML IdP in the Legacy interface
- How to populate custom user fields via SSO in the Legacy interface
- How to configure SCIM with Azure AD in the Legacy interface
- SSO and registration restrictions in the Legacy interface
- How to configure SSO with an LDAP identity provider in the Legacy interface
- How to configure SSO with a SAML 2.0 identity provider in the Legacy interface
- How to configure SSO with Microsoft Active Directory Federation Services 2.0 (ADFS 2.0) Identity Provider in the Legacy interface
- How to configure SSO with OneLogin in the Legacy interface
- How to configure SSO with Okta in the Legacy interface
- How to implement a two-factor authentication process in the Legacy interface
- How to configure SSO with Entra ID (Azure Active Directory) in the Legacy interface
- How to configure SSO with Google Apps in the Legacy interface
- How to configure user provisioning with Okta through the SCIM v2 API in the Legacy interface
- How to configure SSO with OpenID Connect in the Legacy interface
- How to configure SSO with miniOrange in the Legacy interface
SETTINGS
- How to generate a CSR for your custom SSL certificate in the Legacy interface
- How to work with announcements in the Legacy interface
- How to hide your domain from search engines in the Legacy interface
- How to prevent registrations from specific email domains in the Legacy interface
- How to rename your TalentLMS domain in the Legacy interface
- How to map a custom domain to TalentLMS in the Legacy interface
- What are the recommended logo and image sizes in the Legacy interface
- How to assign a set of courses to new users directly in the Legacy interface
- How to show the course catalog to non-registered users in the Legacy interface
- How to replace words or phrases with your preferred alternatives in the Legacy interface
- How to prevent multiple log-ins by the same user in the Legacy interface
- What are the available password security policies in the Legacy interface
- How to only allow registration to specific email domains in the Legacy interface
- How to add a “Terms of Service” agreement to your portal and branches in the Legacy interface
- How to set up a CNAME with cPanel in the Legacy interface
- How to set up a CNAME with GoDaddy in the Legacy interface
- How to set up your CNAME with NameCheap in the Legacy interface
- How to set up SSL for your custom domains in the Legacy interface
- How to reset a user's progress in all their courses at once in the Legacy interface
- How to set the default course display on the users’ homepage in the Legacy interface
- How to reset a user's progress in a specific course in the Legacy interface
- How to add Captcha validation to your sign-up form in the Legacy interface
TALENTLMS NEW UI
TESTS & SURVEYS
- How to work with Likert scale questions in Surveys in the Legacy interface
- How to add a test in the Legacy interface
- What are the available question types in the Legacy interface
- How to create a randomized test in the Legacy interface
- How to import questions in the GIFT/AIKEN formats in the Legacy interface
- How to work with question weights in the Legacy interface
- How to add tags to your test questions in the Legacy interface
- How to view and reuse your course questions in the Legacy interface
- How to add audio or video to test questions in the Legacy interface
- How to prevent users from copying the question text in the Legacy interface
- How to set a test as password-protected in the Legacy interface
- How to prevent copy-pasting answers to free-text questions in the Legacy interface
- How to work with surveys in the Legacy interface
- How to view a user’s previous test attempts in the Legacy interface
- How to print or export a test in the Legacy interface
- How to view the statistical analysis of your users’ first and last test attempts in the Legacy interface
- How to reset user progress in tests and surveys in the Legacy interface
USERS
- How to deactivate users in the Legacy interface
- How to create new user profiles in the Legacy interface
- How to change the visible user format in the Legacy interface
- How to allow users to self-register in the Legacy interface
- How to add multiple users to your portal at once in the Legacy interface
- How to let end-users sign up with a LinkedIn, Facebook or Google account in the Legacy interface
- A guide to TalentLMS user types in the Legacy interface
- How to prevent a user from messaging other users directly in the Legacy interface
- How to add custom fields to user profiles in the Legacy interface
- How to create new users without their email address in the Legacy interface
- How to perform mass actions on users in the Legacy interface
- How to share courses with users in the Legacy interface
- How to prevent users from self-registering to courses in the Legacy interface
- How to change a user’s course completion status in the Legacy interface
- How to change a user’s role across your portal or on a single course in the Legacy interface
- How to track user progress in a specific course in the Legacy interface
- How to exclude users from email notifications in the Legacy interface
- How to deactivate a user on a specific date in the Legacy interface
- How to mass deactivate users on specific dates in the Legacy interface
- How can users self-delete their account in the Legacy interface
- How can users view your portal in their preferred language in the Legacy interface
- How to disable the right-hand panel on the learners’ dashboard in the Legacy interface